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Setup

Install & activate your eSIM

You’ve got the QR. Installing takes about two minutes — do it at home on Wi-Fi, and landing abroad becomes a non-event.

5 min read Updated Jul 2026 No tracking · ever
01

What you receive

A QR code

The one-scan install path — shown on your dashboard right after purchase.

Manual codes

SM-DP+ address and activation code, for typing instead of scanning.

An order page

Lives in your dashboard: status, top-ups and support for this eSIM.

02

iPhone steps

  1. 01
    Settings → Cellular

    Tap “Add eSIM”, then “Use QR Code”.

  2. 02
    Scan the QR

    Displayed on another screen — or from a saved image via “Open Photos”.

  3. 03
    Label the line

    Call it “Travel data” so the toggle is obvious later.

  4. 04
    Set roles

    Keep your number as default for calls & iMessage; set the eSIM as “Cellular Data” when you land.

  5. 05
    Enable Data Roaming

    On the eSIM line only — travel eSIMs need it on. It bills nothing extra.

03

Android steps

  1. 01
    Settings → Network & internet

    Tap “SIMs” → “Add eSIM” (wording varies slightly by brand).

  2. 02
    Scan the QR

    Or choose “Enter it manually” and paste the SM-DP+ and activation code.

  3. 03
    Name the profile

    “Travel data” — future you says thanks.

  4. 04
    Route mobile data

    Set mobile data to the eSIM on arrival; leave calls/SMS on your main SIM.

  5. 05
    Enable roaming on the eSIM

    Required for travel profiles; it does not add cost.

04

Before you fly

  • Install at home on Wi-Fi — never gamble on airport connectivity.
  • Validity starts at first connection in the destination, not at install. Installing early costs nothing.
  • Screenshot the manual codes as a fallback.
  • Know the toggle: data on eSIM, calls on your SIM.
05

If something misbehaves

SymptomFix
QR won’t scanUse manual entry — SM-DP+ and code are on your order page.
“Cannot add eSIM”Phone is carrier-locked or the profile was already installed once (they’re single-use — open a ticket for a reissue).
Installed but no signalEnable Data Roaming on the eSIM, select a network manually in settings, or toggle Airplane mode.
Signal but no internetConfirm mobile data is routed to the eSIM line, not your home SIM.

Still stuck? Open an anonymous ticket from the order page — reissues are quick and free.

06

Questions, answered

Can I install the eSIM on two phones?

No — eSIM profiles are single-install by design (a carrier-side security rule). If you switch phones, open a ticket and we reissue the profile.

When exactly does the 30-day clock start?

At the first connection to a network in the destination country — not at purchase, not at install. Buy and install as early as you like.

Can I delete the profile after the trip?

Yes, safely — once the data or validity is used up, deleting it just frees an eSIM slot. Top up before it expires if you want to keep it alive.