Assistance
Help, without the introductions
Support runs entirely on private tickets inside your dashboard — no email, no live-chat widget phoning home. Every thread is tied to your access token and nothing else.
Sign in to reach support
Tickets live in your account. Log in with your token — or create one in seconds — then open a private thread from your dashboard once you have an active eSIM.
The ticket desk opens once you have an active eSIM on your account.
Answers, instantly
Most questions are already covered here — no ticket needed.
Device check
Confirm your phone supports eSIM in ten seconds.
Check now
Comment ça marche
From pick to connected in three simple steps.
See the flow
Common questions
Delivery, WhatsApp, compatibility and privacy — answered.
Read the FAQ
Refund policy
Exactly when you get a refund and how it’s paid.
View policy